Privacy Policy

Pristeen Auto Pty Ltd

ACN 692 762 164 • ABN 30 692 762 164

Effective Date: 14^th August 2026 | Last Updated: 14^th August 2026

1. Introduction

Pristeen Auto Pty Ltd (ACN 692 762 164 ABN 30 692 762 164) (“Pristeen Auto”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, store and handle personal information in connection with our Classic, Ultimate and Alloy Wheel Scrapes or Scuffs Vehicle Membership Programs, repair services, member portal, website and related products and services.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Policy is designed to comply with those requirements.

By applying for or holding a Membership, requesting a repair quote, accepting a Repair Agreement, using our website or member portal, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of this Policy

This Privacy Policy applies to personal information we collect about:

- Members and prospective members of our Classic, Ultimate and Alloy Wheel Scrapes or Scuffs Membership Programs;
- Individuals who request or receive repair quotes or repair services (including under family benefits arrangements);
- Individuals whose information is entered into the Pristeen Auto Sales Portal by an Authorised Person, Associated Retailer or Authorised Licensed Dealer;
- Visitors to our website and users of our member portal or member service channels; and
- Any other individuals who contact us or whose personal information we otherwise handle in the course of our business.

3. What Personal Information We Collect

The types of personal information we may collect include:

3.1 Identity and contact information

- Full name, date of birth, residential or postal address, email address and telephone numbers;
- Membership identification numbers and account credentials for the member portal.

3.2 Vehicle and membership information

- Vehicle details (make, model, year, registration number, VIN, colour, odometer reading and first registration date);
- Membership Program type (Classic, Ultimate or Alloy Wheel Scrapes or Scuffs), start date, end date, term and Membership Program Schedule details;
- Eligibility assessment results and inspection records;
- Photographs of the nominated vehicle (including damage, repairs and condition assessments).

3.3 Transaction and payment information

- Membership fees, establishment fees, repair fees and administration fees paid or payable;
- Payment method details (credit or debit card information is typically processed by our payment service providers and not stored in full by us);
- Invoices, receipts, order confirmations and payment history.

3.4 Communications and service information

- Records of telephone calls (which may be monitored or recorded for training, verification and quality assurance purposes);
- Emails, messages and other correspondence;
- Repair requests, repair quotes, Repair Agreements and workmanship warranty claims;
- Feedback, complaints and support interactions.

3.5 Technical and usage information

- IP address, browser type, device information, pages visited and interaction data when you use our website or member portal;
- Cookies and similar technologies (see section 10).

Sensitive information: We do not generally collect sensitive information (such as health information, racial or ethnic origin, or biometric data). If we ever need to collect sensitive information, we will only do so with your consent or as otherwise permitted by law.

4. How We Collect Personal Information

We collect personal information in the following ways:

1. Directly from you — when you apply for membership, complete forms, submit repair requests and photographs, accept repair quotes, contact our Member Service Centre, use the member portal, interact with our online services, or communicate with us by phone, email or post.
2. Through Authorised Persons and dealers — when an Authorised Person, Associated Retailer or Authorised Licensed Dealer collects and enters your information into the Pristeen Auto Sales Portal for the purpose of applying for or administering a Membership Program.
3. From third parties — such as payment processors, approved inspectors conducting eligibility assessments, or other service providers assisting with membership administration or repairs.
4. Automatically — when you visit our website, use our technologies such as the member portal or otherwise interact with our online services (via cookies, server logs and similar technologies).
5. From publicly available sources — such as public registers, directories or websites, where reasonably necessary for the purposes described in this Policy.
6. From legal and regulatory bodies — including regulators, law enforcement agencies and courts, where they lawfully provide us with personal information.
7. From other parties — such as third parties you have authorised to provide your information to us, emergency services personnel where necessary to protect health or safety, and any other person as permitted or required by law.

Where practicable, we collect personal information directly from you. If we receive information about you from a third party, we will take reasonable steps to ensure you are aware of this Policy.

In some circumstances we are also required or authorised by law to collect certain personal information, including to comply with our obligations under taxation, consumer protection, anti-money laundering or other applicable legislation, or where reasonably necessary to comply with a request from a regulator, law enforcement agency or court.

You can choose not to provide us with certain personal information. However, if you do not, we may not be able to do business with you.

5. Why We Collect and How We Use Personal Information

We collect, hold, use and disclose personal information for the following purposes:

- To assess eligibility for, process applications for, and administer Classic, Ultimate and Alloy Wheel Scrapes or Scuffs Membership Programs;
- To issue Membership Program Schedules, manage renewals, process payments and handle cancellations, suspensions, terminations and transfers;
- To receive and assess repair requests, issue repair quotes, form Repair Agreements and perform minor cosmetic repairs and related services;
- To arrange technician attendance, confirm suitable work spaces and coverage area availability;
- To provide workmanship warranty support and handle warranty claims;
- To offer family benefits quotations where applicable;
- To communicate with you about your membership, repairs, renewals, changes to Terms or this Policy, and other service-related matters;
- To operate, maintain and improve our website, member portal, sales portal and service channels;
- To monitor and record telephone calls for training, verification and quality assurance;
- To comply with our legal and regulatory obligations, resolve disputes and enforce our agreements;
- For any other purpose that is related to the above and for which you would reasonably expect us to use or disclose the information, or with your consent.

We will not use or disclose your personal information for direct marketing purposes without your consent or as otherwise permitted under the Privacy Act. You may opt out of marketing communications at any time by contacting us.

6. Disclosure of Personal Information

We may disclose personal information to:

- Associated Retailers, Authorised Licensed Dealers and Authorised Persons — for the purpose of marketing, selling, administering or supporting Membership Programs;
- Approved inspectors — to conduct eligibility assessments;
- Service providers and contractors — including payment processors, IT and cloud hosting providers, call centre or member support providers, and mobile repair technicians, who process information on our behalf under confidentiality obligations;
- Professional advisers — such as lawyers, accountants and insurers, where reasonably necessary;
- Regulators, law enforcement or courts — where required or authorised by law; and
- Any other person — with your consent or as otherwise permitted under the Privacy Act.

We do not sell personal information to third parties.

7. Overseas Disclosure

Some of our service providers (for example, cloud hosting or payment processors) may store or process personal information outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs, or we rely on an available exception under the Privacy Act.

Your personal information may be accessed from, or transferred to, locations outside Australia in the following circumstances: where our service providers (such as IT, cloud hosting or payment processing providers) are located overseas; where we work with overseas business partners, Associated Retailers or Authorised Licensed Dealers; or where we use cloud-based services or data storage solutions that store or process information on servers located outside Australia.

By providing personal information to us, you consent to any such overseas disclosure subject to the safeguards described above.

8. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

- Access controls and authentication for systems that store personal information (including the sales portal and member portal);
- Encryption of data in transit where appropriate;
- Staff training and confidentiality obligations; and
- Secure disposal or de-identification of personal information when it is no longer required.

While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that the transmission of information to us is at your own risk.

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law (including record-keeping obligations relating to memberships, repairs and financial transactions).

9. Access and Correction

You have choices about the personal information you provide to us. As noted in section 4, you can choose whether to provide us with personal information, but if you choose not to provide certain information, we may not be able to process your application, provide services to you, or otherwise do business with you.

Access: Under the Privacy Act, you have the right to request access to the personal information we hold about you. To make a request, please contact us using the details in section 13. We will respond within a reasonable period (generally within 30 days) and may ask you to verify your identity first. There is no charge for lodging a request, but we may charge a reasonable administrative fee for providing access where the request involves significant administrative cost, and we will inform you of any fee before proceeding. If we are unable to provide access (for example, where giving access would unreasonably impact the privacy of others or where the request is frivolous), we will explain why and, where possible, work with you to find alternative ways to give you access to the relevant information.

There is no charge for lodging a request. We may charge a reasonable fee for providing access if the request involves significant administrative cost, and we will inform you of any fee before proceeding.

10. Cookies and Website Technologies

Our website and member portal may use cookies and similar technologies to recognise your browser or device, remember preferences, analyse usage and improve functionality. You can usually control cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain features.

11. Complaints

If you believe we have breached the Privacy Act or this Policy, or if you have a concern about how we have handled your personal information, please contact us using the details in section 13. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with the initial response, you may ask for the complaint to be reviewed by senior management.

You do not have to contact us before lodging a complaint with an external body, but we would appreciate the opportunity to try to resolve your concerns directly first. If you are not satisfied with our response, or you would prefer to complain directly to an external body, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The updated Policy will be published on our website and, where practicable, notified to members. The “Last Updated” date at the top of this Policy indicates when it was most recently revised.

Your continued use of our services or provision of personal information after the effective date of any change constitutes acceptance of the revised Policy, subject to any non-excludable rights under the Privacy Act.

13. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us: